The Windcave IVR provides the ability for a Windcave customer to take phone based payments inside of a Windcave PCI compliant environment. The call scripts used are configurable and may be varied on a per customer basis. The purpose of this document is to show the “off the shelf” call script and to provide a starting point for merchants to design their own call scripts. Merchants wishing to customise their call script will need to consult their allocated Project Manager at Windcave to verify their requirements are able to be met.